Unified Service Management

USM is principle-based, and therefore complementary to the traditional practice-based frameworks: it’s like comparing the fundament of your building (USM) with all the floors (ITILv3, ITIL4, COBIT, IT4IT, ASL, BiSL, TOGAF, Lean, Agile, DevOps, etc. etc.). You’ll always be redecorating your floors, but you have only one fundament – and whatever you do in these floors, the fundament will not change.

USM can be deployed in all service organizations and teams. With USM you can easily realize a common management system for all teams in an Enterprise Service Management strategy or in a nationwide system to control health care data or civil data, or realize the requirements of standards such as ISO27001 or ISO20000 in a cheap and efficient way. USM offers an easily learned methodical approach to service management, based on business principles.